1 reviews | Active since Jan 2024
Over promise, but DOESN'T deliver.
Had a MV accident on 31 October 2023, Ive been doing my regular follow-ups, via email, where I get no response from Gretchen, in the Liabilities department.
When ever I call and speak to her, she's over promises, and DOESN'T deliver.
Since she's been dealing with my claim, there are only 3 notes, the last note being 15th November 2023. There is no mention of the assessment thats already been done, on 1st December 2023.
Our last telecom she promised by end of day on 13th December 2023, I would have received a form that I need to complete and send me back to her, to date I haven't received anything. In her mind, she wanted to have this claim finalized by 22 December 2023, I must say, she was quite convincing.
I was contemplating actually signing up with Discovery, but after this lack of service, I'll pass.
Lets see what what happens next....
With our last telecom, she said they don't have the clients version of events, and this was only discovered after the festive period.
What is the next steps just to get this claim resolved, bear in mind this accident happened on 31 October??
With our last telecom, she said they don't have the clients version of events, and this was only discovered after the festive period.
What is the next steps just to get this claim resolved, bear in mind this accident happened on 31 October??