MM
Martha M

1 reviews | Active since Aug 2011

05 May 2015, 08:16

Over debited - PLEASE REFUND

My very first month with discovery insure and I am already unhappy. I was never informed when I took out the insurance that I will have to pay and an extra R150 over and above my premium. The sales person explicitly told me that there will not be any extra fees (joining fees or any other fees) and all I would need to pay is for the premium. The R150 came as a surprise and unfortunately was not in my budget so I need it back. Please refund immediately. What you are doing is false advertising, I took this policy because I could not afford to pay anything over and above what I was quoted. Please refund that money IMMEDIATELY!

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Replies (1)
Discovery Insure
Discovery Insure's reply05 May 2015, 17:08
Official
Hello just_ice,

Thank you for speaking to me today.

Please do once again accept our unreserved apologies for the frustration this matter has caused you.

As confirmed the R150.00 will be refunded to you as a matter of urgency.

Thank you once again for allowing us to intervene.

Kind regards
Serushin
Discovery Insure.