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mark.nieuwoudt mark.nieuwoudt

1 reviews | Active since Nov 2016

30 Nov 2016, 12:30

Over charged on vehicle insurance and Discovery Insure will not fix until policy anniversary date.

<p>If you insure your vehicle with Discovery Insure the premium will be charged for a sum inssured that is greater than your retail value. If you vehicle is written off or ****** then you will not get the sm insured but retail value which is less. Now try and change your premium to pay for the retail value and you get excuses that it can only be done in March or we can chage your exccess and your premium will come down. This is what I call organised *******ion.</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply30 Nov 2016, 14:13
Official

Dear Mark

Thanks for speaking to us about this concern. We appreciate the opportunity to have a discussion with you.

We've reviewed your policy and have sent the confirmation via email.

Regards

Thabani

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mark.nieuwoudt mark.nieuwoudt's update30 Nov 2016, 14:23
Reviewer Update

Thank you Thabani for your quick response and your approval of the reduced premium. The speed at which this query was handled is exceptional. I will not be moving my vechiles to another service provider now.