Over 2 weeks and still my car hasn't gone to a panel beater

<p>I submitted my claim, even went to a panel beater ive used before to get a quote. Sent it through... nothing happened. I had to phone discovery insure who then said no i have to go get it assessed at one of the panel beaters they use. They gave me a name for one panel beater but then gave me the address for another one on the other side of JHB. </p> <p> </p> <p>After the assessment i wait again for another 2-3 days. Eventually i phone again. They tell me the claim has been approved and the panel beater will give me a call within the next 48 hours. This was on the Monday. By Wednesday I have heard nothing so once again i have to phone them. They said they will follow up and call me back, they need to call dent tek panel beaters. I never heard from them again. </p> <p> </p> <p>I then phone dent tek panel beaters on the Thursday, their system is offline please call back tomorrow. I call on the Friday only to be told that sorry my car isnt booked in for there place. I look up the original email with the approved claim and see they booked it in for dent doctor. I call dent doctor and they say they dont do work for discovery. I then have to phone discovery insure AGAIN to find out *** is going on.</p> <p> </p> <p>"Oh yeah, thats the mistake.. they will reissue the claim for dent tek" SERIOUSLY??? How much more incompitent can you be? It ok if it happened once, maybe i could forgive you for a second time... but 3 times you stuffed up.</p> <p> </p> <p>This is completely unacceptable. I have submitted this claim over 2 weeks ago and i have been extremely patient and i have even been doing your job with phoning and trying to get my own car booked in. But i've had enough.</p>