Outstanding work service

<p>Amanda Tshangela, you are an angel.</p> <p> </p> <p>I want to take this opportunity to thank you for your professionalism. Your kindness, sensitivity and clam manner in which you defused me when taking my call last week is far superior to any of the other consultants I had dealt with prior to being transferred to you.</p> <p> </p> <p> In a situation where I had already decided that I was going to cancel my policy due to a lack of understanding and a blatant disregard for my request, you stepped in and turned this situation around. Your listening s**** and empathetic response immediately calmed me.</p> <p> </p> <p> This was only the start to your superior communication; followed with a confirmation email to reassure me that matter would be taken care of, really a pleasant surprise.</p> <p>Furthermore keeping me in the loop whilst your investigation was done and finally a call and email to confirm that all was now rectified was both unexpected and welcoming.</p> <p> </p> <p>I wish you all the best and may you grow in your capacity to be able to continue to deliver this exceptional service.</p> <p>You are truly an asset to Discovery.</p> <p> </p>