Outstanding Service from Theo Mokhine (Discovery Insure - Executive Office)

After 2 months of trying to sort out my Vitality Drive and almost giving up, Theo Mokhine from the Executive Office Department contacted me from a post I posted on the Vitality FB page with regards to another issue and added this current one into the mix. It has taken Theo 2 weeks to resolve my Vitality Drive issue after numerous calls with back and forth between departments which I give him full credit for and giving me feedback with a call, this is lacking in a lot of customer service departments in a lot of companies today. This issue had been ongoing with other Discovery Insure employees since mid November 2020 and all I got was the email stating "they have received my query and the relevant department is looking into it". All credit goes to this man, Theo Mokhine, for his 5 star customer service and willingness to go the extra 10 miles for the me. Thank you I really appreciate it and hope your attitude and customer services gets recognised and takes you to higher levels.