Outstanding service

On the morning of 21 April 2015 I reported to Thabisa Mbaliso at Discovery Insure that during the evening before I had accidentally damaged the rear of my new BMW 320d GT inside my garage at home. She quickly took down all the details and inside ten minutes I had been allocated the claim reference number 894848. Thabisa told me she would keep me notified of her progress. Well, in less than two hours the damages to my car had been assessed at Fors****s of Tygervalley. By lunchtime I had received a full report and a quotation. Today, 22 April 2015 at 09:27 Thabisa SMS' authorization and followed up with a telephone call confirming this. The process took exactly twenty four hours. <br> <br> To dent the tailgate of a 320d GT is a costly and very involved exercise. The quotation of R39 000 puts the amount of work into perspective. <br> <br> Well done to Thabisa, well done to Discovery Insure and thank you Fors****s of Tygervalley for your splendid service. <br> <br> South Africa has taken a lot of flack and received a lot of negative publicity lately, particularly regarding our service industry. It is pleasing therefore to be able to dish out some credit when it is due.