Outstanding service

<p>I purchased a Samsung S7 edge for my daughter so that she could Skype her sister who had recently moved to Dubai to study. A week after this life changing event, my mom passed away and plans to insure the new phone were all but forgotten. A couple of weeks later, my daughter was held at gunpoint in Bryanston, peak hour traffic and ****** of her new phone. Who cares when her life was saved, but very quickly we realised, we needed the phone to keep in contact. The following day (08H00), I contacted Mr Kevin Du Plessis who listened to my sad, sad story and advised, in terms of the contract, I didn't specifiy the phone and it was therefore not covered. He asked me to hold a few minutes while he spoke to Management. A short while later he informed me Discovery would replace the phone. I received the replacement before 15H30 the same day. I don't think I've ever been treated like this by any company and while life hasn't been too easy on us recently, Discovery have really looked after us. I am all for acknowleging excellent service so Kevin THANK YOU and THANK YOU Discovery.</p>