Outside service by Thomas Ndhlovo

Outstanding service by Thomas Ndhlovo. A fantastic experience from Thomas Ndhlovo Client Servicing Department of Discovery Insure Sandton. Thank you very much Thomas for all the trouble you took, in sorting out the problems with my insurance.my problem began in September 2021, when I tried to open the Insurance app, so that I could enter Uber on my policy. I worked with numerous client service personal and then with 3 different technicians for days and days. No one was able to add Uber to my policy. So in October 2022, I again phoned the call centre and Thomas answered. I started my conversation “please listen to me and hear what my problem is, and I ended up with If you are unable to sort the problem out with this conversation, then please accept my instant resignation from Discovery, whom I have been with for 10 years” Thomas listen and then told me to go to the Discovery Insurance App. After working for a while he said “ I see the problem, you are not the Primary driver Shaun is” Well Shaun is my son, who has been living in UK Since 2012, so he definitely can’t be the primary driver. Once Thomas discovered the error and rectified it everything fell into place. As I am 77 my premiums dropped by about R700.00. So all these years I have been overpaying. Thomas really went that extra mile. Keep up the very fantastic, great and efficient service Keep well and stay safe.