Out of Character

Discovery Insure

I have normally had great service from you so please explain what is going in here.

1. Made changes to my policy on 03 September 2019. 2. Called on 20 September 2019 to enquire about my refund and it became evident that the changes were in place but hadn't been loaded. Call Centre was friendly and told me not to worry and that changes were in effect and I would get my refund. 3. 01 October 2019 debit order for previously insured amount

Thus to summarize Discovery. You owe me the following: 1. R3000+ for September 2. R4000 for October

This is theft. You are *****ing my money through debit orders and it now my responsibility to chase you for a refund.

Totally unacceptable. Please ensure a refund in my account immediately.

If you carry on like this your reputation of being a good service provider will change very quickly.

Policy Number: ***