Opportunity to improve claim handling speed

<p>Claim was handled smoothly by the agent assigned to my claim ********** by other call centre agents when I called to enquire about the status of the claim. Agents are very professional and knowledgable, well done on that. However there is an opportunity to improve of the overall time taken to resolve the claim. Claim first logged 16 November 2016, Settlement 19 December 2016. I have even run out of my 30 days car hire. </p> <p>1. You make a big deal about authorising towing but then you turn around to ask me where the car has been towed? Shouldn't you already know that since you authorised the towing. Days lost here from time of crash to time of assessment.</p> <p>2. Once the decision has been made to write-off car, may be you could send a message detailing all the documents and processes that will be required until final write off - it would just make it quicker if I know what's next and what's required from my side.</p> <p>Thanks, Lungile</p>