Only good enough until a wrote a good review, then Discovery started ignoring me!

I was in a car accident on Christmas Day and was initially super impressed with Discovery Insure and my case handler, Abobaker Williams. All queries were attended to promptly and the process seemed to run as smoothly as I could ever have hoped for. I was so impressed that when Abobaker asked me to write him a review on here, I jumped at the opportunity and wrote a glowing review, mentioning him by name. If only I had known that that would be where the support stopped!

I have to date not been able to get my car repaired. Abobaker only provided me with one option for a repairer who only has a slot for me in March - THREE MONTHS after the accident! When I brought this to his attention, he said he would contact the assessor and see whether they have any other repairers. This was almost two weeks ago. I have chased numerous times for an update with no response from Abobaker. I have asked for the complaints procedure and I'm still being completely ignored. At this point, there is literally no way for me to have my car repaired as the Discovery representative has seemingly decided Discovery does not want me as a customer anymore. I don't know what to do, and I don't know why I bother paying my premiums if Discovery is refusing to have my car fixed in a non-fault claim?

I am so disappointed in the way this has transpired. It seems Abobaker was only eager to help me until I wrote him a good review on Hellopeter, and then all service and assistance ceased. I am strongly considering just taking my business elsewhere, as clearly Abobaker Williams and Discovery Insure do not care about me as a paying customer.