Ongoing Issue: Sensor Trip Distance Not Calculating Correctly

My complaint refers to an unresolved issue that was first reported on 24 June 2026 relating to my vehicle's trip distance not calculating correctly. When I initially reported the issue telephonically, I was advised to replace the sensor. I followed this recommendation, however, the problem persisted. Since then, I have repeatedly logged and followed up on this matter through multiple channels, including: Emails to *** Emails to *** Queries submitted via the Discovery Insure Mobile App Numerous follow-up requests for feedback To date, I have not received a resolution or any meaningful update. The only response I continue to receive is that the matter is "being looked into." It has now been more than two months since the issue was first reported, despite my following the recommended troubleshooting steps and making every effort to obtain assistance. I find the lack of progress and communication extremely frustrating.