One month on and still no resolution

Please save your money! you would have a better chance getting paid out at the casino. Been waiting for over a month just for a decision to be made, no actual work has been done. I have been claim free for over three years. Car hit a pothole which i have photos of, initially the claim was accepted but was below the excess level to be paid. It was then discovered the problem was more serious with the steering rack, which then went back into the claims process. This was then rejected as it was seen to be wear and tear. Hitting a pothole, which is clearly stated by the mechanic to have caused this issue should not been seen as wear and tear. Bye Bye Discovery, i will be removing all Discovery products if this is how they conduct business.