One bad assessor

I have been a Discovery client more many years - they look after my assets, my life and my retirement. And when I had a bad car crash 3 years ago they found me to send an ambulance. So on 29 October when my new home flooded I expected nothing less that the quality I have always had. But here we are 3 weeks later and have yet to get my insurance claim resolved - it has been a series of lack of communication, chasing assessor, errors on costs, lack of payment and the ultimate slap in the face - cancellation of the claim the day the approved building repairs were due to commence. What a pity one assessor can make such a mess of a relatively simple claim !! And leave such a frustrated client in his wake willing to take their business elsewhere.