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AS
Azaan S

1 reviews | Active since Aug 2016

13 Nov 2018, 16:55

ONCE AGAIN

On the 04-11 I sent Simphiwe a mail regarding the deduction of R1300.80 from my bank account. On The 05-11 he rep**** stating the vehicle was removed from cover and a ref number REF ********** 970 for the refund. On the 12-11 I emailed him again for an update and I'm still awaiting feedback from him. Do I need to call him all the time for feedback?

0
Replies (3)
Discovery Insure
Discovery Insure's reply14 Nov 2018, 14:08
Official
Good day Azaan

Thank you for raising your concerns.

Our records show that a refund was effected into the premium paying account on the 8/11

Kindly check against your bank statement.

For additional assistance please make contact with our contact centre on ***.

Regards 
Discovery Insure

Best regards,

AS
Azaan S's update14 Nov 2018, 15:26
Reviewer Update
Your records are unfortunately incorrect. My policy was cancelled on 13 October as my car was ****** on the 12th. Therefore; the refund was owed to me as per Lungile Nkambule's e-mail dated 05 November. I have already received this refund. However; on 01 November Discovery still debited my account for the policy premium of R 1300.80. This is the refund I am referring to. I am now becoming even more frustrated as you seem to be de*****ing me and shifting the blame elsewhere. I will urge you now to either do your job properly or I will be forced to take action against you. I look forward to a response from your organisation in this regard. However; make sure this time; you have your facts correct.
Discovery Insure
Discovery Insure's reply14 Nov 2018, 16:10
Official
Thank you for taking our call.

We hope that you are satisfied with the outcome of your complaint and resolution provided.

Regards 
Discovery Insure

Best regards,