Ombudsman alerted discover insure and ctrack poor service

********** 848 DQ track complaint Good day Mr Cassiem,

As advised I have spoken to my manager and unfortunately C-track will not change. I think that the best thing to do is to arrange this appointment and do as they ask so they can assess the vehicle in order for us to also conclude on this case.

I know this is going to be inconvenient for you but our hands are tied on our side as well. I truly apologize for all this inconvenience and the time it has taken to resolve your complaint.

Kind Regards Bukelwa Hlati DQ Track & Vitality Drive Discovery Insure Tel: ********** 7

I received this e-mail message 2 August after ctrack inspector was at my house on the 29July to make sure it's not my car at fault ,(battery drainage) but their tracking system device. My car is cleared, they accept it's their device draining my 1 year old battery with high voltages and replaced device, then errors come up on my dash saying again high drainage and system restraint errors with airbags etc. Got hold of ctrack manager who recommended I drive my car around the block and maybe all will be ok,... what a joke! Did so with ctrack inspector and the errors still appeared. They caused high battery drainage and airbag restraint system errors. The inspector told me to send my car to BMW and they will cover the cosy. I've struggled for a week to get a courtesy car (which is covered by my insurance) and still do not have one. Discovery's reply to me is that I must just do what ctrack manager says and spend time at the dealership while they get this sorted. BMW can't confirm how long it will take to correct these errors, and I can't get my car back until payment has been made by discovery or ctrack. So BMW could keep my car for days until payment is sorted, and I as a result I am stuck without a vehicle. As a discovery insure client i must accept that this is how things get done. What a joke. Discovery is claiming my complaint is sorted, yet nothing has been done. If ctrack manager decides later not to pay and my car does not get released, it becomes my liability. I have dealings with Discovery and I expect that when a product or service they offer me, causes problems on my vehicle, they should be the ones sorting it out instead of me running around, trying to get answers! Im utterly disappointed and frustrated in the lack of service to a loyal client.