Oh look its a another company with no service delivery standards...

If i could give one piece of valuable advice. If you want to deal with a well run smooth operating insurance company then look somewhere else. This is definitely not one you want to deal with at all.

I had a reasonable small accident with my car and instead of taking a week or two to repair its taken WELL over a month and will more than likely take over two months to complete. What was the damage? A rear windscreen replacement and a few little dings from a roof rack to take out and about 4 panels on the car to be resprayed.

The adviser who i am supposed to be dealing with is in need of some serious communication skill training! My 1 year old can communicate better than her. She cant even provide her full telephone number so i can contact her via phone on the system. She just plain and simply ignores my emails.

The suppliers they chose to perform the repair work is on another level of incompetence. The auto body shop had me go out about 4 times over a few weeks to inspect the car to TELL them if the repair work they have done is good enough. You got it. They reply on me to tell them what they are doing by profession is good enough. Its so bad that i had to point out the obvious things little paint drops that have dried(paint runs) or that the dent is not taken out or the paint work feels like sand paper. There is a massive list of ***.... The windscreen guys are even worse. They cant even replace my windscreen without there being a gap that my pinky can fit into! Yes a gap in the bottom seal of the windscreen. Have you ever heard of or seen anything like this? Its nuts! They even have the porosity to say thats normal. What makes matters worse is that the adviser who doesn't talk to me unless i make a scene believes them instead of listening to me. Hell she doesn't even communicate. After demanding a new company who is competent to get the windscreen sorted requires a "special" part which will take another 24 days thats if Discovery Insure do anything without me asking what is going on.

In summary if you want an insurance company that dont communicate and use *********** suppliers to perform the repair work go ahead and enjoy the experience.