CK
Clive K
1 reviews | Active since Feb 2015
13 Feb 2015, 16:09
Offer of reduced premium 9 days after cancellation
Discovery called and offered reduced premium 9 days after informing the call center of cancelling the policy. No offer of reduced premium at the time I made the call. Very poor communication between call centre and retentions department. As is turns out the reduced premium was still 25% more than what I could get elswehere.
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Discovery Insure's replyOfficial
17 Feb 2015, 08:41Hello clivekessler,
Thank you for making us aware of this matter.
Our due apologies for the delay experienced with the cancellation of your policy. We have escalated this to the relevant line managers for addressing.
Regards,
Serushin
Discovery Insure
Thank you for making us aware of this matter.
Our due apologies for the delay experienced with the cancellation of your policy. We have escalated this to the relevant line managers for addressing.
Regards,
Serushin
Discovery Insure
Discovery Insure's reply17 Feb 2015, 08:41
Official
Hello clivekessler,
Thank you for making us aware of this matter.
Our due apologies for the delay experienced with the cancellation of your policy. We have escalated this to the relevant line managers for addressing.
Regards,
Serushin
Discovery Insure
Thank you for making us aware of this matter.
Our due apologies for the delay experienced with the cancellation of your policy. We have escalated this to the relevant line managers for addressing.
Regards,
Serushin
Discovery Insure