Ntombi Nyembe - Pricing/Billing - Brilliant Service

Ntombi Nyembe from the Retentions department was absolutely brilliant! She was informative, she was wonderful to speak to, she really made me feel heard and valued, and she went above and beyond to assist me. She also gave me such valuable information and insight - explaining each step as we went so as to be better empowered in making decisions in future and understanding how things work - something I've yet to experience when dealing with any insurers. What an awesome interaction. She not only assisted with my query AND solved the issue - she left me feeling super confident in my decision to stay with Discovery. Thank you Ntombi! You are fantastic at everything you do and Discovery is lucky to have you.