aV
adele V
1 reviews | Active since Sept 2009
28 Jun 2024, 11:28
Nothing is covered by Discovery insure
I purchased a new house in September 2023. My roof leaks, and Discovery rejected my claim, citing "Poor maintenance" as the reason.
Additionally, my sewer line gets blocked every second week. I have to pay a plumber regularly to clear the blockage. A camera inspection revealed that the neighbor's tree roots are growing into my line, causing the obstruction. I submitted the report, footage, and quotes to Discovery, but the answer was "not covered."
I pay almost R3000 a month, but I'm not sure why I'm paying for something I can never use.
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adele V's updateReviewer Update
28 Jun 2024, 11:50Your response is EXACTLY what I confirmed in my complaint. So standard response template. My complaint is that monthly my debit order is collected for 3k but you don’t cover much. Insurance is taken for unexpected events and to provide the client with peace of mind. But I pay my monthly insurance and everything that goes wrong at my house.
aV
adele V's update28 Jun 2024, 11:50
Reviewer Update
Your response is EXACTLY what I confirmed in my complaint. So standard response template. My complaint is that monthly my debit order is collected for 3k but you don’t cover much. Insurance is taken for unexpected events and to provide the client with peace of mind. But I pay my monthly insurance and everything that goes wrong at my house.