MK
Meyer K

1 reviews | Active since Oct 2012

18 Apr 2017, 11:23

Not willing to authorize all repairs after accident, leaving me with a half fixed car

<p>I was in an accident last year with my car, which was insured by Discovery from the day it left the Dealer. I got various quotes from panelbeaters, after which only certain repairs was authorized, and done. After about 3-4 weeks after I got my car back from the Panelbeaters, my front tyre burst. I was informed by the Tyre dealership that my wheel alignment was out to such an extend that it could only be because of damage to my shocks and/or suspension. I informed Discovery about the problem, and have up to date not recieved any assistanse or feedback. In the meantime I have lost another tyre, as I need to use my vehicle while I am waiting for a response. Discovery is quick to deduct the premium, but unwilling to repair your car completely when someting happens. The only feedback I have recieved from Itumeleng at Discovery is that the complaint is with his manager. I fear for my life as I have to drive around in a car of which a wheel can burst at any time. Think very carefully before using Discovery Insure.</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply18 Apr 2017, 17:44
Official

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.

We have escalated your concerns to the claims management team, we will provide feedback on the findings.

Regards,

Sakhe

Discovery Insure