JS
Johan S
1 reviews | Active since Mar 2013
30 Nov 2015, 14:12
Not using approved repair centers
I recently switched to Discovery and unfortunately had a small accident which requires my BMW to be repaired. I was allocated a bodyshop not near my work or home but on the other side of Johannesburg (I live in Centurion). I contacted the bodyshop to hear if they are BMW approved and they aren't. I called Discovery to asked them to allocate a BMW approved bodyshop closer to my work or house. They said that my car isn't under warranty anymore and as such they do not use a BMW approved bodyshop to repair it which I find unacceptable as I need my car to be repaired to a BMW acceptable standard.<br> <br> <br>
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Replies (1)0
Replies (1)Discovery Insure's replyOfficial
30 Nov 2015, 17:08Hello johanhisat,
We note the comments on your dissatisfaction with the repairer chosen.
As discussed the purpose of insurance in to indemnify you by putting you back in the same position as you were prior to the incident. Discovery is committed to that ethos and holds all service providers to the same.
We apologise for any inconvenience experienced.
Regards
Sekgobola
Discovery Insure
We note the comments on your dissatisfaction with the repairer chosen.
As discussed the purpose of insurance in to indemnify you by putting you back in the same position as you were prior to the incident. Discovery is committed to that ethos and holds all service providers to the same.
We apologise for any inconvenience experienced.
Regards
Sekgobola
Discovery Insure
Discovery Insure's reply30 Nov 2015, 17:08
Official
Hello johanhisat,
We note the comments on your dissatisfaction with the repairer chosen.
As discussed the purpose of insurance in to indemnify you by putting you back in the same position as you were prior to the incident. Discovery is committed to that ethos and holds all service providers to the same.
We apologise for any inconvenience experienced.
Regards
Sekgobola
Discovery Insure
We note the comments on your dissatisfaction with the repairer chosen.
As discussed the purpose of insurance in to indemnify you by putting you back in the same position as you were prior to the incident. Discovery is committed to that ethos and holds all service providers to the same.
We apologise for any inconvenience experienced.
Regards
Sekgobola
Discovery Insure
