Not treating customers fairly

<p>I am totally frustrated with Discovery insure. We had car hire for 30 days we took ot back 6 days earlier than what the sms from Discovery said. On the 21st of December 2016, Avis took an amount of R 3400.00 from our card upon Discovery's instructions. I phoned last week Thursday to find out what is going on the lady confirmed over the phone that our car hire was till 16 December 2016 and she will find out whats going on. Nobody phoned me back. I then phoned again this week and the story then changed, they said that the car hire was changed and we had to return the car on the 8th which would have been impossible as we were in Jeffreys bay for holiday so they can't expect us to quicly fly from another provice to bring back a car that was booked out untlik the 16th and how must we know about that when nobody contacted us to let us know? That is NOT treating customers fairly! I have requested the call recording and still haven't recieved it to date. I have phoned you guys about 6 times now nothing gets sorted out. I want my money returned as soon as possible. </p>