HM
Henrish M
1 reviews | Active since Jul 2019
22 Feb 2023, 12:26
Not satisfied with Claims Experience
I had a claim for a geyser and ceiling after the geyser burst. Thank you Discovery for attending to the geyser really speedily. I appreciate that a lot.
I am however not happy with the ceiling part of the fix, the people don't often communicate well with me. I need to do plenty of calling and follow-ups on my end to get any feedback. Discovery and its other products are about customer experience and so far it is mixed (not terrible but definitely not up to Discovery standards).
Please fix this because I know you can do better.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
22 Feb 2023, 14:20Dear Henrish,
Thank you for bringing your concerns to our attention .
Our team will investigate and provide feedback.
Regards,
Discovery Insure
Thank you for bringing your concerns to our attention .
Our team will investigate and provide feedback.
Regards,
Discovery Insure
Discovery Insure's reply22 Feb 2023, 14:20
Official
Dear Henrish,
Thank you for bringing your concerns to our attention .
Our team will investigate and provide feedback.
Regards,
Discovery Insure
Thank you for bringing your concerns to our attention .
Our team will investigate and provide feedback.
Regards,
Discovery Insure
HM
Henrish M's updateReviewer Update
24 Feb 2023, 10:38Update:
The issue was resolved and they acted swiftly.
Not many businesses act to correct issues as speedily as Discovery.
I was initially unhappy but now all is well.
Thank you for correcting the issue and acting swiftly Discovery.
(For context:
an approved claim was taking really long to complete and I felt that initially, Discovery was taking too long to complete the work.)
The issue was resolved and they acted swiftly.
Not many businesses act to correct issues as speedily as Discovery.
I was initially unhappy but now all is well.
Thank you for correcting the issue and acting swiftly Discovery.
(For context:
an approved claim was taking really long to complete and I felt that initially, Discovery was taking too long to complete the work.)
HM
Henrish M's update24 Feb 2023, 10:38
Reviewer Update
Update:
The issue was resolved and they acted swiftly.
Not many businesses act to correct issues as speedily as Discovery.
I was initially unhappy but now all is well.
Thank you for correcting the issue and acting swiftly Discovery.
(For context:
an approved claim was taking really long to complete and I felt that initially, Discovery was taking too long to complete the work.)
The issue was resolved and they acted swiftly.
Not many businesses act to correct issues as speedily as Discovery.
I was initially unhappy but now all is well.
Thank you for correcting the issue and acting swiftly Discovery.
(For context:
an approved claim was taking really long to complete and I felt that initially, Discovery was taking too long to complete the work.)