Not receiving updated policy document

There was a break in in my house in July 2019. Discovery said that I should not remove the ****** items that was specified on the policy from the policy until the claim was finalised. Discovery said they will refund me the amount that I continue to pay for the ****** items when the claim is finalised. The claim was finally (after 4 and a half months) finalised on the 21 Nov. My broker has been struggling to get an updated policy and the refund from Discovery since then. Why is it taking so long? Is Discovery trying to get rid of their customers?

Thank you Adele