Not prepared to replace / pay out anything

On Wednesday morning the 6th of May we had a break in into a car that is insured by Discorvery. We followed all the SAP procedures and reported the claim to Discovery Insure which took me 40 minutes not to even receive a claim number at the end of the call. I was promised by Vusi that he would send me an e-mail which i then in return had to send proof of ****** goods. He phoned me not long after reporting the break in and informed me that nothing inside the car was insured we were suppose to take out a General Insurance cover. Never got told about that. The next morning i had to phone twice before i received an e-mail from Musa informing me that i must send proof. Discovery contacted me informing me to take my insured vehicle to a Panelbeater which will assess the damage. The appointment was made for Monday morning. The panelbeaters phoned me wanting to make an appointment which i then told Discovery said they already made one for Monday? They were not aware of it. I took my vehicle this morning and it was assessed only to find out that I am not insured for the radio!!! After all this wasting my time, this is the reply. So Discovery promises you the world in adds only!