RS
Riaan S
1 reviews | Active since Dec 2018
05 May 2019, 08:51
Not once have the contacted me since I submitted a claim.
Since I submitted my Claim last week Monday, I had to phone the call center every day to get an update, NOT ONCE did Discovery Insure Call center phone me with regards to my claim. I brought this up 3 times when I phoned them. They said that the will make sure that before end of business an agent will phone me. This is my first claim, and I'm really having no joy at all.
Why should I keep on phoning in for an update... Really, Really poor service - And I have been with discovery, for medical aid for well over 7 years, and now with Insure for about 6 Months, and this is the level of service I get ?
Please get someone to contact me before I have to phone in again.
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Riaan S's updateReviewer Update
06 May 2019, 16:28Actually, they have not. I had to phone in again.
Only after insisting to speak to a manager and that this gets resolved today.
Again, I was promised that the delivering company will contact me to arrange delivery, and still nothing.
Still not pleased with the service I have received.
RS
Riaan S's update06 May 2019, 16:28
Reviewer Update
Actually, they have not. I had to phone in again.
Only after insisting to speak to a manager and that this gets resolved today.
Again, I was promised that the delivering company will contact me to arrange delivery, and still nothing.
Still not pleased with the service I have received.