1 reviews | Active since Oct 2018
Not just Poor Service, rather a very shame on you
For all my years being with Car and Home insurance, Discovery Insure just nailed it with being so poor in Customer Service & their slowness in a Theft Claim.
Never can it take for them to assist me almost two weeks for my car's x 2 Wheels & Tyres being ******. I'm the one phone back constantly regarding my claim process... the only time Discovery will contact me is to ask me the same questions over and over what/when & how the theft happened.
It's so frustrating knowing you are being a puppet spending airtime and precious time getting hold of a Claims Consultant or some assistants from them. Been cut off so many occasions hanging on a call with all these COVID-19 legislations and delays with answering machines to guide you through all these numbers digits to be transferred. Even worse, you end up answering a voicemail.
I know they have all these processes with different claims...but hell no with keeping a client waiting so long because you are working from home. Most companies are being back to the norm since the beginning of August.
So do not make an excuse that you are working from home and have limited time and info/resources to work with. I will cancel my Claim and get my own car sorted out.
Thank you, but no thank you for your poor Service which will get me no consent.
Thought I have made a better choice from the one poor insurance provider to another after painting me such a nice picture to join them, so do not fall for that.
Shame on you Discovery, Shame on losing another Client.
Thank you for bringing this matter to our attention.
Whilst we endeavour to finalise all claims as quickly as possible, we note that delays may occur and each claim is dealt with on merit and validations process.
We have since escalated the matter to the relevant management team for a resolution with haste.
Apologies for any inconvenience that may have been caused.
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
Whilst we endeavour to finalise all claims as quickly as possible, we note that delays may occur and each claim is dealt with on merit and validations process.
We have since escalated the matter to the relevant management team for a resolution with haste.
Apologies for any inconvenience that may have been caused.
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for your response, I'm sure for what is being said and what is going to be done and taking action are two different things in measures.
However, my concerns are more deeper than just an apology. The police were only one time in contact with me since the incident was reported and so was Discovery. The rest of the calls were all me...should actually bill Discovery for this.
If more info is required from a client, please ask...do not wait for a week later for the same info and extra. Also, speed up the claims process by having more manpower to avoid delays in claims and having frustrated/inpatient clients. Also, be more customer courteous to follow up with them regarding the processes of claims, it's the best thing you could ever do for a customer, they may not say it, but they really appreciated it, making them feel special. Not vise versa.
I was once Quoted by an elder...I am, we are your King & Queen when doing business with you, without me & us...there will be no you (business). Not much to think about. wink wink. ;-)
Thank you for your response, I'm sure for what is being said and what is going to be done and taking action are two different things in measures.
However, my concerns are more deeper than just an apology. The police were only one time in contact with me since the incident was reported and so was Discovery. The rest of the calls were all me...should actually bill Discovery for this.
If more info is required from a client, please ask...do not wait for a week later for the same info and extra. Also, speed up the claims process by having more manpower to avoid delays in claims and having frustrated/inpatient clients. Also, be more customer courteous to follow up with them regarding the processes of claims, it's the best thing you could ever do for a customer, they may not say it, but they really appreciated it, making them feel special. Not vise versa.
I was once Quoted by an elder...I am, we are your King & Queen when doing business with you, without me & us...there will be no you (business). Not much to think about. wink wink. ;-)
Regards
Discovery Insure
Regards
Discovery Insure