Not Impressed.

We have been insured with Discovery for over two years now. On the 19th of April our vehicle was involved in an accident which discovery advised was a write off. We then received a payout statement where discovery claimed, excess, "adjustments of R 5500.00" and no extra's were included in payout despite that specifically being stated on our policy. I queried this with them and they advised that the adjustments was for glue residue on the vehicle that had been left behind from a car wrap we had on. So Discovery is making us pay for glue on a vehicle that has been written off? at a value of R 5500.00 despite that not even being damage. This all makes absolutely no sense, why i am paying for repairs on a vehicle that can no longer be used? why was this not made clear when they sold me the policy? This is an extremely low blow from a company worth R 114 Billion.

I then received an email from another department advising that my excess had been waived as the oppositions insurance had sorted it out from their side. later that day the claims department sent me a new statement stating R 2000.00 for adjustments (as if they had dropped the price for me) but my excess is still on the claim of R 3500.00. This lead me to ask if this was creative accounting , thinking i did not know my excess was waived? All extremely distasteful.

A month later and I still have resolution on this matter, we still do not have the extra's added to the payout, there is still an excess on my statement and still adjustment fees for a car that has been written off. We have to pay insurance daily on discovery's "free" replacement vehicle and only have it for a month, this is costing our company money.

I am extremely disappointed in this and will be changing my insurance company. I also would not recommend them to anyone and hope everyone else reads their policy's extremely carefully.