Not happy at all

I am insured with Discovery Insure and also have a maintanance cover. On 15 May 2023 I took my car for service at a Bosch service centre and had to pay full amount for the service since ALL Bosch service centres cannot access the Discovery portal for some time now (more than 2 years). I emailed the invoice with proof of payment for a refund on 16 May. The following day 17 May , I received an email from Lerato Sebiloane indicating the receipt of my email and that the matter has been referred to the Finance department of which I had to allow a turnaround time of 7 to 10 working days for refund. I have called several times without any assistance and it's been over a month now. I have wasted a lot of airtime and have been transferred from one department to another.

Fundi Jonga