Not getting feedback as promised.

Related to my review of Discovery Insure, I have still not had the issue resolved. I keep getting promissed feedback on "the next day". It has now been a week sine I have last heard from anyone at discovery after being promissed we are at the end of the prossess and I will be getting feedback. At this stage I am wondering if Discovery is just playing for time or looking for reasons to reject my appeal to the claim? No mails ever recieve a response and phone calls are only answered with vague generic answers.

Original complaint: Bad advise and cover from Discovery Insure

Juan J | 23 Jul 2019, 09:54

So my wife's phone was ****** over the weekend. I logged a claim with Discovery Insure only to be told bluntly by the agent that my policy does not cover portable possessions. When my policy was checked there is no, yes that is correct 0 portable possession cover on the policy. This was never told to me and if it was I would have not taken the policy or made sure portable possession cover was on the policy. Everything else from cars to building to home content is insured so why would I purposefully choose not to ensure my portable possessions (which is the highest risk items)???