Not getting any joy with discovery they took my TV with Bracket

I locked a claim on the 28 November 2021, the assessor collected the TV in the 1st December 21 with my bracket, he promised to bri g it back the following day, but he never did I called my insurance on the 17 December 21 to inform them that the assessor took my bracket and I was advised that they will instruct them to return it to date I have done numerous calls with empty promises that they will call me back I call discovery every day with my airtime I will hold for 30minutes without answer, I really need to know when would u bring back my bracket i can't wait any longer my claim number ***, I send Keneilwe Makgalemele an email nut she's not responding. I just spoke to Jabu now she tried to put me to claim dept.i got cut off..DISCOVERY YOUR SERVICE IS SO DISAPPOINTING, I bought a TV what must I do now