Not fixing a problem

Item: Discovery Insure
Rating: 1

We bought a new car and trade one car in. In the process of adding the new car and removing the other we lost one other car as well. All the other cars tags is disconected every time I phone they say that the IT department is working on the problem. This happened on the 5th of February and they had not fixed the problem as yet. No feedback given.

Helpful (0)

Replies (4)

Discovery Insure's replyOfficial

12 Feb 2018, 12:29

Thank you for taking my call.

As discussed, we are currently investigating your concerns.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Best regards,

Discovery Insure's reply12 Feb 2018, 12:29

Official

Thank you for taking my call.

As discussed, we are currently investigating your concerns.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Best regards,

's updateReviewer Update

14 Feb 2018, 16:50

Thank you, but on the 14 th of February my problem still not fixed nor did I receive any feedback. Regards. Ina

's update14 Feb 2018, 16:50

Reviewer Update

Thank you, but on the 14 th of February my problem still not fixed nor did I receive any feedback. Regards. Ina

Discovery Insure's replyOfficial

14 Feb 2018, 16:55

Good day Ina

Kindly note that our Systems Team is still busy with the resolution of the issue.

We apologise for any inconvenience caused.

Regards

Preveshen
Discovery Insure

Best regards,

Discovery Insure's reply14 Feb 2018, 16:55

Official

Good day Ina

Kindly note that our Systems Team is still busy with the resolution of the issue.

We apologise for any inconvenience caused.

Regards

Preveshen
Discovery Insure

Best regards,

's updateReviewer Update

14 Feb 2018, 17:01

Thank you but I can't believe that since the 6th of February they are unable to solve the problem. Regards. Ina

's update14 Feb 2018, 17:01

Reviewer Update

Thank you but I can't believe that since the 6th of February they are unable to solve the problem. Regards. Ina