Not existent claims process - expect to be ignored.

I logged a claim (claim number ***) on 4 January 2023. It is now 2 weeks later and we are nowhere. They eventually sent a contractor to assess the damage after a week of constant nagging on my side.

I have not managed to speak to anyone without at least a 15 minute wait each time. I have received a few non-sensical SMSes like "Appointment Booked" when no appointments have been booked.

No emails get addressed and there are no updates on the app.

This is a big black box where you pay thousands each month and get absolutely nothing in return.

Don't even think about getting a quotation.