Not cool Discovery...not cool at all

Driving on the N2 back home on the 8th of January 2022, I struck a piece of iron that cracked my bottom grill and ripped the sump. Phoned the emergency line where they sent me a towing vehicle. Towed me to pine town to a Discovery holding yard. I asked for my courtesy vehicle but was told there is none available except at Durban Airport and they won't be able to deliver because it is Saturday afternoon. I was stuck +-40km from Durban. I had to phone a friend living in Pietermaritzburg 70km away who loaded all my stuff and took me to Durban the next day...paid R1500 for the courtesy for the car. I drove to Ramsgate to stay with family while they repair the sump. Monday when I phoned Discovery they told me they wait for the assessor report....I phoned again on the 11th, they were still waiting, I phoned the assessors myself who didn't even know where the vehicle was...I had to give them the address. When I phoned the yard they had my car on a wrong GP registration instead of MP and the front letters were wrong...information that came from Discovery. The assessors phoned me the next day informing me they have sent the report. Discovery can take up to 48 hours. I phoned Discovery twice holding for hour...no one picked up...by this time my phone time ran out Borrowed family phone. Tried again, nothing...no one picked up on Friday morning or afternoon...so I sent them a mail to their 24hr response complaining...still received nothing. Phoned the yard in Pine Town because I wanted volkswagen to come and tow my vehicle for repairs...just to hear my vehicle was released...I phoned the towing company who gave me the address of the panel beater shop my car was at....when they confirmed that my vehicle is in fact there....they told me discovery has not yet approved repairs...when I opened my Discovery app, it still showed pre-approval... Today is the 17th....still no reply... This states there is 0 customer support...you as the customer must do the call time, follow up time and wait time....while it cost you a bunch each day, but they are fast to collect your monthly payments..... I suggest Discovery take time and focus on CUSTOMER SERVICE...