Not concerned about client

My vehicle broke down on Saturday and i am arranging for my vehicle to be prepared. Called Discovery Insure and they now tell me that they are unable to assist me with a courtesy vehicle. Spoke to Shannon and had to hold for a while very unprofessional service. I am unable to get to work or take my kids to school due to this. At no time was it mentioned that if it is a mechanical break down that they will not be able to assist you with a courtesy vehicle which is what i need and paying for. What a service will definitely look at changing my insurance and recommend others not to use them as they do not care about the customer at all. And still waiting on the call and still no assistance.

Mario Langeveld ********** 606