HB
Harold B
1 reviews | Active since Dec 2016
01 Mar 2024, 13:45
Nonsensical imposition on drivers
I question the logic from Discovery Insure to impose unilaterally and driving distance cap of 2100 per month and thereby penalising people for doing parental duty and for people using their vehicles for commuting to work and home. Imagine someone living in the South and having to commute to Midrand for work, by default that is more than 80 kilometres a day. I am doing my parental duties by taking my wife to work and picking up my grandchildren after school (for security reasons) and I get penalise. THIS IS RIDICULOUS!!!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
01 Mar 2024, 14:25Dear Harold,
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply01 Mar 2024, 14:25
Official
Dear Harold,
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
01 Mar 2024, 14:33Dear Harold,
Thank you for sharing your feedback about our Vitality Drive. We truly value your input and apologize for any frustration you have experienced.
We understand that the Vitality Drive program may have caused dissatisfaction, and we sincerely appreciate you bringing this to our attention. Please know that our intention with the program is to promote safe driving habits and reward responsible behavior on the road. We continuously review and adjust our program based on client feedback and industry best practices in order to provide the best possible experience for all.
Your feedback is invaluable to us, and we will take your concerns into consideration as we evaluate and improve the program. We are committed to ensuring that our Vitality Drive program effectively rewards positive driving behavior while also addressing any concerns raised by our valued clients.
We would like to express our gratitude for your continued support and for taking the time to share your thoughts with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for your understanding and for being a part of our community.
Sincerely,
Discovery Insure
Thank you for sharing your feedback about our Vitality Drive. We truly value your input and apologize for any frustration you have experienced.
We understand that the Vitality Drive program may have caused dissatisfaction, and we sincerely appreciate you bringing this to our attention. Please know that our intention with the program is to promote safe driving habits and reward responsible behavior on the road. We continuously review and adjust our program based on client feedback and industry best practices in order to provide the best possible experience for all.
Your feedback is invaluable to us, and we will take your concerns into consideration as we evaluate and improve the program. We are committed to ensuring that our Vitality Drive program effectively rewards positive driving behavior while also addressing any concerns raised by our valued clients.
We would like to express our gratitude for your continued support and for taking the time to share your thoughts with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for your understanding and for being a part of our community.
Sincerely,
Discovery Insure
Best regards,
Discovery Insure's reply01 Mar 2024, 14:33
Official
Dear Harold,
Thank you for sharing your feedback about our Vitality Drive. We truly value your input and apologize for any frustration you have experienced.
We understand that the Vitality Drive program may have caused dissatisfaction, and we sincerely appreciate you bringing this to our attention. Please know that our intention with the program is to promote safe driving habits and reward responsible behavior on the road. We continuously review and adjust our program based on client feedback and industry best practices in order to provide the best possible experience for all.
Your feedback is invaluable to us, and we will take your concerns into consideration as we evaluate and improve the program. We are committed to ensuring that our Vitality Drive program effectively rewards positive driving behavior while also addressing any concerns raised by our valued clients.
We would like to express our gratitude for your continued support and for taking the time to share your thoughts with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for your understanding and for being a part of our community.
Sincerely,
Discovery Insure
Thank you for sharing your feedback about our Vitality Drive. We truly value your input and apologize for any frustration you have experienced.
We understand that the Vitality Drive program may have caused dissatisfaction, and we sincerely appreciate you bringing this to our attention. Please know that our intention with the program is to promote safe driving habits and reward responsible behavior on the road. We continuously review and adjust our program based on client feedback and industry best practices in order to provide the best possible experience for all.
Your feedback is invaluable to us, and we will take your concerns into consideration as we evaluate and improve the program. We are committed to ensuring that our Vitality Drive program effectively rewards positive driving behavior while also addressing any concerns raised by our valued clients.
We would like to express our gratitude for your continued support and for taking the time to share your thoughts with us. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for your understanding and for being a part of our community.
Sincerely,
Discovery Insure
Best regards,
HB
Harold B's updateReviewer Update
04 Mar 2024, 10:55Thank you for the reply, kindly confirm that i am ONLY retricted to travel 2100 per month in order to qualify for the drive distance points? When did this change because i never lost these points last year?
HB
Harold B's update04 Mar 2024, 10:55
Reviewer Update
Thank you for the reply, kindly confirm that i am ONLY retricted to travel 2100 per month in order to qualify for the drive distance points? When did this change because i never lost these points last year?
Discovery Insure's replyOfficial
06 Mar 2024, 10:05Hi Harold
We have logged an inquiry for you with our support ops team to investigate why your distance has been on zero.
Ref; IPLS-53345.
More will be communicated with you directly as soon as feedback is received.
Regards
Discovery Insure
We have logged an inquiry for you with our support ops team to investigate why your distance has been on zero.
Ref; IPLS-53345.
More will be communicated with you directly as soon as feedback is received.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply06 Mar 2024, 10:05
Official
Hi Harold
We have logged an inquiry for you with our support ops team to investigate why your distance has been on zero.
Ref; IPLS-53345.
More will be communicated with you directly as soon as feedback is received.
Regards
Discovery Insure
We have logged an inquiry for you with our support ops team to investigate why your distance has been on zero.
Ref; IPLS-53345.
More will be communicated with you directly as soon as feedback is received.
Regards
Discovery Insure
Best regards,