None responsive & Bad Service

Lodged a claim on 28 January 2016. Authorization delayed due to reasons known to discovery, kept calling and sending e-mails for feedback and received several mixed messages. Finally got confirmation of authorization few weeks back however when I called to ask for progress last Tuesday was again told authorization was granted the previous day. Left messages for the person handling my claim (Eugenia Chauke) to call me back as she's never available when I call and to date my message is yet to be responded to. Courtesy car period expired before authorization was granted which means additional transport cost for me. The service is bad, communication extremely bad even supervisors don't respond- Minogue Moffat - supposedly the supervisor is yet to respond to any correspondence copied to. I would never recommend discovery insure to anyone, their service has been a nightmare and the nightmare continues as I have no idea when this nightmare will end. I was promised my matter will be taken up at some point and I still await the management's response. I regret the day I chose this insurance. My vehicle has been sitting and gathering dust at the panel beaters - going for three months now.