RO
Richard O
1 reviews | Active since Jan 2013
15 Apr 2018, 19:12
Non stop problems
We joined discovery last year through a broker then December our plan was downgraded because the broker never send in our paperwork, we had to phone the call center ourselves and sort it out, since then we have had several problems with the plan especially with the vitality drive and then when its sorted its done half halfheartedly but yet our money gets taken every month, up to today we still have problems with the vitality dashboard we tried to login and it gave us this message, No access to this page Sorry, you don’t have access to this page. This may be due to any of these reasons: Your policy has not yet started. You're not the policyholder of this product. You do not have this product. You do not have the necessary permission. For more information, you can contact us. I would like this sorted as we are getting tired of this nonsense.
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Replies (2)
Discovery Insure's replyOfficial
16 Apr 2018, 11:12Thank you for taking my call.
As discussed, we are currently investigating your complaint and feedback will be provided directly to you.
Regards
Preveshen
Discovery Insure
Best regards,
Discovery Insure's reply16 Apr 2018, 11:12
Official
Thank you for taking my call.
As discussed, we are currently investigating your complaint and feedback will be provided directly to you.
Regards
Preveshen
Discovery Insure
Best regards,
RO
Richard O's updateReviewer Update
25 Apr 2018, 19:37I would like to know how far this investigation is as now our money from the petrol that was supposed to go to the excess saver account is now being paid into our bank, firstly the discovery brokers cant do their jobs and now we are still waiting for a reply on this investigation and have to suffer because of incompetence.
RO
Richard O's update25 Apr 2018, 19:37
Reviewer Update
I would like to know how far this investigation is as now our money from the petrol that was supposed to go to the excess saver account is now being paid into our bank, firstly the discovery brokers cant do their jobs and now we are still waiting for a reply on this investigation and have to suffer because of incompetence.