HB
Harold B
1 reviews | Active since Dec 2016
30 May 2022, 13:15
Non Responsive
I wrote a review on the non existent customer service and lack of communication with Discovery on the 17th May 2022 and they rep**** that they would respond. This level of service epitomises their disregard for the customers and emphasises that they believe that because they are BIG they can dictate how best to serve, respond and communicate with the customers. This attitude is clearly being app**** by their agents hence the people like simphiwe.mkhize can have that nonchalant attitude.
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Harold B's updateReviewer Update
30 May 2022, 17:38Why did you deduct my premiums if there was outstanding requirements. Why did YOUR REPRESENTATIVE TELL ME OTHERWISE!!!!I WAS ASSURED THE WAITING PERIOD WOULD BE WAIVED, IF THE BOSCH REQUIREMENT WAS NPT RECEIVED, YOU SHPOULD NOT HAVE ACTIVATED THE POLICY. REFUND ME THE PREMIUMS YOU DEDUCTED BECUASE BY DEDUCTING IT, OU IN AFACT ACCEPTED THE RISK. ALL COMMUNICATION IS ON FILE THEREFORE, YTOU BEAR RESPONSIBILITY AND ACCOUNTABILITY FOR YOIR ACTIONS. THERE WAS ALO NO!!!COMMUNICATION UNTIL I SEND THIS TO HELLO PETER. THAT IS THE ARROGANCE YOU DISPLAYED
HB
Harold B's update30 May 2022, 17:38
Reviewer Update
Why did you deduct my premiums if there was outstanding requirements. Why did YOUR REPRESENTATIVE TELL ME OTHERWISE!!!!I WAS ASSURED THE WAITING PERIOD WOULD BE WAIVED, IF THE BOSCH REQUIREMENT WAS NPT RECEIVED, YOU SHPOULD NOT HAVE ACTIVATED THE POLICY. REFUND ME THE PREMIUMS YOU DEDUCTED BECUASE BY DEDUCTING IT, OU IN AFACT ACCEPTED THE RISK. ALL COMMUNICATION IS ON FILE THEREFORE, YTOU BEAR RESPONSIBILITY AND ACCOUNTABILITY FOR YOIR ACTIONS. THERE WAS ALO NO!!!COMMUNICATION UNTIL I SEND THIS TO HELLO PETER. THAT IS THE ARROGANCE YOU DISPLAYED