Non payment of legitimate claim

I submitted a claim in January of this year and today at the end of March I still have not received my money. Lelethu is seriously lousy at her job - she keeps telling me they are experiencing high call volumes so I have not even spoken to her since my claim was initiated. She has not had one second to call me and update me. She is also being pushy - putting whatever value she feels like for my claim ignoring the quotes i sent to her. When i ask for clarity on how the value was determined all i get is silence. They have also kept my TV for the past 3 months. The claim had several elements to it and I need to keep asking them about each element and getting no joy! This is beyond terrible service from Discovery!!!! Maybe Discovery should go back to just plain old simple customer service and leave all the apps and new technological innovations because getting the basics right is the first order of business.