Non- Motor claims department

When I think of something to say I honestly can't.

We logged a claim with a consultant Seipati Ngako with Discovery Insure on the 3rd of January. The claim was only finalized on the 25th of January. It is ridiculous how a NON MOTOR claim can take this long.

At first when the claim was logged the consultant was supposed to send out TWO service providers and only appointed one. We needed to follow up numerous times over and over again. The claims consultant is really not helpful in terms of sorting out a problem and apologizing for what went wrong. Service providers went out two or three times for the same thing and it got the client and ourselves confused. Communication between all parties were never accurate. When we follow up on the claim somehow the feedback differs to when I phone the service provider myself. When the claim was finally finalized after a part of it being rejected the claims handler didn't request payment for the part that is approved. So when I followed up as to why the client haven't received his money after 4 days they told me that they never requested payment and that they can't do anything about it. The client should wait for the turn around time again to get his money.

The way this claims process was handled was never good since the beginning and I would not recommend you handling a claim with this consultant.