Non-feedback to my query on Policy number: ***

Its almost a month and discovery is still battling to resolve the issue of the system and policy document discrepancy on my policy number:***. What the policy document says and what discovery have been debiting my account for almost a year are two different figure and i get told by the call center that there is a system error. Here is a thing: Discovery is way too big to have this kind of error and the sad part i just can't get any communication nor feedback from Sandile. Can i please get my refund and you get your house in order. Checked my policy document today and i hope this month you debit what is on my policy document and my anniversary you also debit what is on my policy document. Overall i am pretty satisfied with Discovery Insure until this issue which doesn't seem like anyone want to resolve it.