Non-exsistant service delivery

Last week Tuesday my daughter was involved in a potential hi-jacking. She managed to wrestle her car keys back from her attacker, but lost her cell phone in the process. I contacted Discovery first thing on Wednesday & supp**** them with the ITC no & later on the same day, I emailed through the case no. I was asked at the time whether my daughter required Trauma counselling - which I had said yes too and was told we would be contacted the same day.

Well, 1 week later !!! - NO Trauma Counsellor has contacted us. - NO claim finalised - NO feedback whatsoever -NO response to any of my emails asking for feedback

Everytime I have called I have been told the same thing - "Waiting for the replacement quote" !!

Really !!!!! - what absolute horse- ****.

Discovery I sick and tired of dealing with you. You are so quick to take my money, push up my premiums and apply ridiculous excesses (because I dare to make an insurance claim - funny - I thought that was why I had insurance!!) Your service delivery is appalling and shocking to say the least. Your staff are either badly trained and or a bunch of *********** idiots.