NON EXISTENT SERVICE

They Do not deserve any stars. The Service of Discovery Insure is NON-EXISTENT! I Registered a claim for an alarm system, which was eventually approved, BUT I am still waiting for the money. After sending 15 emails without any response - I had to phone in several times to eventually get through (after I was cutting off several times) to someone who searched for the policy and then searched for the claim. Then she said the claim was approved, but Aubrey didn't request the payment. Oh my goodness, why not? And why didn't Aubrey or anyone else at the claims dept come back to me? Moreover, I have an Excess funder with funds in the excess funder - so they are not supposed to deduct an excess. I asked to be put through to the manager, but after holding on for half an hour, I put the phone down. I PAY FOR THE CALL, NOT DISCOVERY - THERE IS NO SERVICE !! Why can't you work like other Insurers - learn from them! You want Brokers to do all the work, and your app is not user-friendly, as there is no option to complain or send a message - I suggest you put your money where your mouth is. And DONT EVER EXPECT THEY'LL PHONE YOU BACK -