Non-Existent Service

A query/ticket was opened on 4 August 2023 regarding drive rewards where I have never received any "plays" for achieving my goal. It has been over 3 months now and it has been escalated 10 times, each time the call center promises to resolve it within 72 hours and it never gets resolved. I've tried multiple times to communicate to a supervisor/manager, but this is futile because I dont think they exist.

I am on the verge of cancelling my household and car insurance with Discovery because I cannot take this anymore.

If Discovery cannot get this simple issue right, how can you start to handle an insurance claim.