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Barry T
1 reviews | Active since Jan 2014
05 Nov 2024, 09:58
Non existent customer service
Discovery Insures customer service is embarrassing at best and non existent at worst. The number of times I've received the below automated response and then not received any useful feedback is nauseating:
Good day Thank you for contacting us. Kindly accept our sincerest apologies for the inconvenience caused. We would like to apologize for taking so long to resolve your query. Please be advised that we have referred your query to the Finance department for further assistance regarding the short pay. Kindly allow a turnaround time of 72 hours for feedback to be provided
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Replies (2)BT
Barry T's updateReviewer Update
05 Nov 2024, 10:05With all due respect I've heard that before. This has been going on since the beginning of September, so forgive me for being skeptical!
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Barry T's update05 Nov 2024, 10:05
Reviewer Update
With all due respect I've heard that before. This has been going on since the beginning of September, so forgive me for being skeptical!
BT
Barry T's updateReviewer Update
07 Nov 2024, 10:05Please send the proof of payment as nothing has been received. I waited two days in case it was a banking delay but that doesn't seem to be the case.
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Barry T's update07 Nov 2024, 10:05
Reviewer Update
Please send the proof of payment as nothing has been received. I waited two days in case it was a banking delay but that doesn't seem to be the case.