Non existent communication and ownership of claims

After an accident and claim logged on 09 July 2023, still don't have vehicle back! Non existent communication, total client disregard and the Discovery Insure complaints department is useless as well. Logged estimated 10 calls and numerous emails from my end for info, updates and just feedback on my claim. All comms is initiated by myself and if by some miracle they respond is a week later... in this case now almost two weeks with no answers still. Spoke to numerous claim consultants, Nothando, Mpho, Mlungisi, to name a view, not even the supervisor/manager Dumisani sees it fit after numerous complaints to come back to me, escalated to their Complaints department... not even confirmation received of the complaint. Discovery have acknowledged that there was delays (10 Business days)on their end and committed to come back to me with a remedy. Going on 7 weeks now and no end in sight. Disgusted with Discovery Insure, your premiums is taken on time, once a claim is instituted you get the run around. Let see if Discovery feels it fit to make contact to resolve.