Non-existant Customer Service

Worst service provider around.

We submitted a claim for a minor crash to our vehicle. There were additional damages caused by the repairer whilst they were stripping the vehicle.

These damages were not part of the assessor's report because they were incurred after the assessor did his inspection.

We have not received any feedback from Discovery on what is happening. We were left to deal with the assessor, the assessment firm and the dealer directly. No customer service from Discovery at all.

We are on the phone daily and have sent numerous emails to our claims consultant for feedback.

It has been a month and our vehicle is just standing at the repairer after they declined to work on the due to the damages caused by them.

We are now in dispute on who will be held liable for those damages.

Repairer keeps phoning to find out when the vehicle will be collected and no one can tell us what is going on.

I have logged a complaint to the complaints department and also no call from them either.

They are great to sell you all other products under the brand but can't get basic customer service right.

Discovery please call me if you care 🤬